At Kidemia, we provide digital learning services, subscriptions, and downloadable educational resources. Please review this policy carefully before making any purchase.
1. Subscriptions (Monthly, Termly, Annual)
Once a subscription is activated and access to Kidemia’s learning platform is granted, subscriptions are non-refundable.
This includes access to:
- Kidemia Pro learning content
- Assessments and analytics
- Gamified challenges and leaderboards
- Parent dashboards
- AI tutoring features
You may cancel your subscription at any time to stop future billing. Access will remain active until the end of the current billing period.
2. Token-Based Purchases
Tokens used to unlock premium tests, analytics, or special learning experiences are non-refundable and non-transferable once credited to an account.
3. Digital Products & Downloadables
This includes:
- Templates
- Worksheets
- Activity packs
- Guides
- Printable resources
- Digital toolkits
⚠️ All digital products are final sale and non-refundable.
Once a digital file has been downloaded or access granted, it cannot be returned or exchanged.
4. Exclusive Memberships & Special Access Programs
Exclusive memberships (including communities, clubs, cohorts, or premium access programs) are non-refundable once access is granted, whether used fully or partially.
5. Exceptions (Limited Cases)
Refunds may be considered only if:
- A duplicate payment was made
- A technical error prevented access after payment
Requests must be submitted within 7 days of purchase with proof of payment.
6. Contact
📧 support@kidemia.net
🌐 www.kidemia.net